Return Policy

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled prior you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return on products except for; Sale, Clearance, Underwear or Limited Run items. Customers have the right to request a return within 15 days after receiving the product. If an item is damaged, then you must notify us with photo proof of damage within 7 days of delivery to returns@2lures so we can make claim with shipper.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be in the original packaging. To complete your return, 2 Lures requires a receipt or proof of purchase. Please do not send your purchase back to the manufacturer because it will not be accepted or processed. Return shipping fee is paid by the buyer. We highly recommend shipping the items insured to ensure it arrives and arrives undamaged. We cannot be held responsible for missing or damaged shipping returns.

Our products are all hand printed on demand which means they are custom made especially for you, our customer at time of purchase. We do not accept returns or refunds due to buyers remorse or incorrect sizing. We only source 100% pure soft cotton retail fit that runs true to size. Please make sure you accurately measure prior to ordering and use the guide listed on each products.

100% money back guarantee on any defective merchandise. Accidents do happen and your satisfaction is our top priority. If we make a mistake we are more than happy to replace the item. We will reprint and ship your order if one of the following situations has occurred;

The placement of the printed image is obviously different from what our catalog shows.

  • If we accidentally printed the wrong image.
  • If we send you a product in the wrong size or color from what the original order was.
  • If the product is damaged during delivery (must notify within 72 hours)
  • If there is a defect that occurred during the printing process. For example; gaps in the inc, etc.

Please inspect your order within 72 hours upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days to be determined by individual bank processing times.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@alinehart.com.

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